TIDE & POOL will send you a confirmation email once we receive your order. When your order has shipped, we will send you an additional email that includes the UPS tracking number for your package. Please note that it may take up to 48 hours after your package has been shipped by tideandpool.com for the tracking information to appear in the UPS system. Upon receiving shipping confirmation, you may visit http://www.ups.com/tracking/tracking.html to verify order status.
If you have further inquiries, please email customerservice@tideandpool.com and we will do our best to help.
Unfortunately, once an order is submitted, we are unable to change or cancel the order. Please see the RETURNS section for more information on our return and exchange policies.
If you have any questions about your order, please feel free to contact us at customerservice@tideandpool.com or (562) 277-1382 during our business hours of 9:30 AM – 5:30 PM PST. If we miss you, we will get back to you as soon as possible.
tideandpool.com accepts the following credit cards: American Express, Visa, MasterCard and Discover. Credit cards must have a U.S. billing address. tideandpool.com does not accept cash, checks, or money orders.
From time to time, TIDE & POOL may have special offers that can be applied to orders by using a promotion code. In order to take advantage of these promotions, please enter the promotion code in the space provided on the “Shopping Bag” page and click “Apply” before proceedin. The value of the promotion will be applied to your order and appear in the “Discount” field.
A 9% sales tax will be applied to the product total on all orders shipped within California. Residents in other states are responsible for complying with the tax laws that apply to online purchases in their respective states.
When making a purchase on tideandpool.com you can become a TIDE & POOL account holder by registering with your email address and a password. With an account, you can save time on future visits by storing shipping and billing information for a faster and easier checkout process. Any information you provide is kept secure and will never be sold to outside parties. TIDE & POOL account holders can also find out about exclusive offers, special events and our latest designs by signing up for the TIDE & POOL Swim Club mailing list.
To retrieve your TIDE & POOL account password, click on the “Forgot Your Password” link located below the account holder sign in during checkout. Your password will be sent to your registered email address within minutes.
For gift items purchased at tideandpool.com we offer a complimentary gift card, which can be personalized with your own message, as well as a gift receipt. Just select your preferred gift option at checkout.
TIDE & POOL towels are designed with enduring quality in mind. With proper care our vibrant designs will be a part of many sunny days to come.
If you choose to receive email updates from tideandpool.com, we’ll keep you in the loop on exclusive offers, special events and our latest sunny day essentials.
You do not need to open a TIDE & POOL account to receive emails from us. You may sign up for our TIDE & POOL Swim Club mailing list by clicking on the ‘SWIM CLUB’ link within the header of every page on tideandpool.com. Alternatively, you can subscribe to the mailing list by entering your email address in the field located at the bottom of every page.
Please note that you may unsubscribe from our mailing list at any time by clicking the “Unsubscribe” link found at the bottom of all emails.
tideandpool.com currently offers shipping via UPS.
| Shipping Method | Cost | Expected Time of Arrival |
|---|---|---|
| Standard Ground | $9.00 | 7 Business Days |
| Express | $27.00 | Arrives in 2 business days when ordered before 1:00 PM PST, Monday – Friday |
Please note that orders shipping to Alaska, Hawaii, or Puerto Rico will incur a service charge of $25.00 in addition to the shipping rates above. Please allow 7-10 days for delivery to these locations.
Unfortunately at this time, we do not offer:
Your credit card will be charged with your order total at the time your order is placed. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock.
Express orders are given top priority. Orders placed after 12:00 PM PST on Friday will begin processing the following Monday.
Standard ground orders typically ship within 72 hours after order processing begins (pending product availability and credit card verification, which can sometimes cause delays.)
If you refuse delivery of a tideandpool.com order, it will be returned to us. You will receive a full refund for the merchandise and any tax, excluding shipping charges, which are non-refundable.
Unfortunately, tideandpool.com does not ship outside the United States at this time. Credit cards must have a U.S. billing address.
Our goal is to make our customers happy. If for any reason you are not satisfied with your purchase, you may return it, with no questions asked.
tideandpool.com accepts returns of full-price merchandise within 30 days of the purchase date, and sale merchandise within 14 days of the purchase date. We will only accept returns for items that have not been used, laundered or altered in any way. All tags and original packaging must be included with your return. We are happy to give you a refund, exchange, or store credit for items returned according to the specifications above. Please allow 2 -3 weeks for the processing of your return.
Return shipping is offered compliments of tideandpool.com through a prepaid UPS return label. Just follow these simple steps to return or exchange your purchase:
(1): not as depicted (2): changed mind (3): incorrect item (4):defect/damage (5): other (please explain)
Please send your returns to the return address on your invoice/packing slip. tideandpool.com is not responsible for items damaged or lost in transit if you do not use the TIDE & POOL prepaid UPS return label.
If an item is damaged upon receipt, we ask that you please call (562) 277-1382 or email customerservice@tideandpool.com and provide us with details so we can improve our shipping process. If you receive a damaged item, we will replace it, or you can exchange it for another item of equal value. After contacting customer service, please follow the return procedures listed above.
If you received a gift from tideandpool.com and would like to exchange it or receive store credit, please contact customer service at customerservice@tideandpool.com or (562) 277-1382.
Items purchased at any store selling TIDE & POOL merchandise may not be returned to tideandpool.com. Please refer to the store’s return or repair policy and contact them directly. They should be able to assist you with your return or repair.
If you have any questions about the product, please feel free to email customerservice@tideandpool.com and we will do our best to help.
TIDE & POOL will honor a one-time price adjustment for any item marked down on tideandpool.com within 14 days of the purchase date of your original order. To receive a price adjustment, please contact TIDE & POOL at customerservice@tideandpool.com and refer to the order number found on your packing slip or order confirmation email. Some promotions may be excluded.
TIDE & POOL will send you a confirmation email once we receive your order. When your order has shipped, we will send you an additional email that includes the UPS tracking number for your package. Please note that it may take up to 48 hours after your package has been shipped by tideandpool.com for the tracking information to appear in the UPS system. Upon receiving shipping confirmation, you may visit http://www.ups.com/tracking/tracking.html to verify order status.
If you have further inquiries, please email customerservice@tideandpool.com and we will do our best to help.
Unfortunately, once an order is submitted, we are unable to change or cancel the order. Please see the RETURNS section for more information on our return and exchange policies.
If you have any questions about your order, please feel free to contact us at customerservice@tideandpool.com or (562) 277-1382 during our business hours of 9:30 AM – 5:30 PM PST. If we miss you, we will get back to you as soon as possible.
If you received a gift from tideandpool.com and would like to exchange it or receive store credit, please contact customer service at customerservice@tideandpool.com or (562) 277-1382.
To retrieve your TIDE & POOL account password, click on the “Forgot Your Password” link located below the account holder sign in during checkout. A link to reset your password will be sent to your registered email address within minutes.
No. You may checkout without creating a TIDE & POOL account. In step 1 of the checkout process, simply select “Check out as Guest” and click the “Continue” button to continue as a guest. TIDE & POOL accounts are useful for storing address and billing information as well as expediting future shopping experiences on tideandpool.com.
Unfortunately, at this time we do not take orders by phone. You may only order at tideandpool.com.
If you would like to purchase more than five towels of the same design please contact us at customerservice@tideandpool.com or (562) 277-1382 and we will do our best to accommodate your request.
tideandpool.com accepts American Express, Visa, MasterCard and Discover. Credit cards must have a U.S. billing address.
tideandpool.com does not currently accept cash, checks or money orders.
A 9% sales tax will be applied to the product total on all orders shipped within California. Residents in other states are responsible for complying with the tax laws that apply to online purchases in their respective states.
To be notified about special offers and promotions, please sign up for the TIDE & POOL Swim Club mailing list. Simply sign up by clicking on the ‘SWIM CLUB’ link within the header of every page on tideandpool.com. Alternatively, you can subscribe to the mailing list by entering your email address in the field located at the bottom of every page.
In order to take advantage of these promotions, please enter the promotion code in the space provided on the “Shopping Bag” page and click “Apply” before proceedin. The value of the promotion will be applied to your order and appear in the “Discount” field.
TIDE & POOL towels are designed with enduring quality in mind. With proper care our vibrant designs will be a part of many sunny days to come.
TIDE & POOL towels are produced in Brazil, a country known for its stunning coastline, lively beach culture and beautiful textiles. In the textile business for over 120 years, our manufacturer combines a century of craftsmanship with modern innovations in production techniques and sustainable manufacturing. Like TIDE & POOL, they have an ongoing commitment to the responsible use of our natural resources and have been awarded the Fritz Muller Trophy for their environmental management system four times.
If you are interested in carrying TIDE & POOL merchandise, please inquire further by sending an email to wholesale@tideandpool.com or calling us at (562) 277-1382 .
(562) 277-1382
customerservice@tideandpool.com
Call or email us between 9:30 am – 5:30 pm PST.
If we miss you, we’ll get back to you as soon as possible.